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Technical Claims Supervisor – Major Case Unit

Arch Insurance Group, Inc.

This is a Contract position in Jersey City, NJ posted November 20, 2021.

Technical Claims Supervisor – Major Case Unit

Entity Arch Insurance Group Inc (U.S.)
Job Locations US-NJ-Jersey City | US-CT-Hartford | US-MO-Kansas City | US-GA-Alpharetta | US-IL-Chicago | US

Job ID 2021-4651
Business Segment Insurance
# of Openings 1
Category Claims

The Position

Arch Insurance Group, AIGI, is looking for an experienced claims professional to join its growing Major Case Unit as a Technical Claims Supervisor. The successful candidate will have significant commercial general/auto liability complex/large exposure claim handling experience, a passion for achieving excellent claim results and for delivering exceptional customer service. Responsibilities include, actively managing and effectively overseeing large exposure and complex general/auto liability and trucking claims (primary, umbrella and excess) direct handled by Third-party Administrators (“TPA’s”) and supporting Arch business stakeholders.

Job Responsibilities

Specific duties include but not limited to the below:

    Deliver industry leading technical claim handling/oversight, claim outcomes, business support and customer service. Make claim services an Arch competitive advantage.
  • Collaborate with TPA team members, Arch Claim Account Managers (“CAM’s”) and other claim professionals to proactively develop and effectively execute on appropriate claim resolution strategies
  • Work closely with underwriters, Legal, Operations, claim professionals, and other Arch functions, to ensure timely and effective communication consistent with Arch Claims’ Procedures, striving to achieve optimum claim outcomes
  • Effective and timely communication with insureds and brokers; making exceptional customer service a top priority
  • Coverage analysis, investigation, liability and damage evaluation, timely and accurate indemnity and expense reserving (within specific granted authority), litigation management, vendor management, settlement negotiations, including use of structure settlements where appropriate, and claim resolution
  • Effective claim file documentation, claim coding and diary management
  • Retain and work closely with defense and coverage counsel to create and execute on litigation/coverage strategies and budgets. Analyze and pay legal bills, consistent with claims specific strategy/budget and Arch Claims Litigation Management Guidelines
  • Effective and timely claim reporting (verbal and written) to other claim professionals/management and business stakeholders, per Arch Claims Procedures
  • Attend mediations, trials, other proceedings and meetings
  • Maintains all required state adjustor licenses
  • Assist CAM’s and others with TPA management and oversight to include:
    • TPA claim staff training relating to Arch processes, procedures, expectations, reporting, technical claim handling, litigation/vendor management, legal/regulatory developments, customer service and other topics that may arise
    • Sharing of claim handling/customer service best practices
    • Assistance with claim file reviews and claim audits
    • Regular meetings with TPA claims staff

Desired Skills/Experience

  • Juris Doctorate desired, but not required
  • Minimum of 10 years commercial general/auto liability claim handling experience, including responsibility for complex and large exposure claims, or insurance defense/coverage practicing attorney with similar law firm experience.
  • Trucking, construction, emergency service/medical professional liability claim handling experience is a plus
  • TPA management/oversight experience is a plus
  • Excellent customer service skills and service minded
  • Strong analytical and problem solving skills
  • Strong negotiation skills
  • Exceptional communication (written and verbal), collaboration, influencing, listening, and interpersonal skills to effectively develop productive working relationships both within and outside Arch
  • Able to process large amounts of complex information, distill it down to key issues and decision points and concisely communicate the information verbally and in writing
  • Able to effectively lead strategic discussions and leverage technical knowledge to make sound, cost-effective decisions and recommendations
  • Able to work well independently and in a highly collaborative team environment
  • Adaptable and able to succeed in a rapidly changing workplace
  • Strong Microsoft Excel, PowerPoint and Word skills
  • Willing and able to travel approximately up to 20% of time

The Company

Arch Insurance is a global insurer offering our clients superior coverage and service. We embody the Arch guiding principle of focusing on retaining experienced and talented employees to differentiate us from the rest of the pack. Our group operates from offices in the US, Canada, Bermuda, UK, and Australia, providing specialty risk solutions to clients worldwide across a wide range of industries. With nearly 20 years of operating history and strong financial ratings, our track record remains solid.

Arch Insurance employs a disciplined underwriting approach and prudent risk selection across all types of business. Our mission is to provide our insureds with superb coverage and claims handling through careful and diligent underwriting of risks and business-friendly solutions. Across our global operations, Arch Insurance employees are ready to meet your needs with professionalism and excellence.


First-Line Supervisors of Office and Administrative Support Workers




10 to 20+ years

Job type

Full time