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Technical Account Manager

JFR Staffing

This is a Full-time position in Howell, NJ posted April 30, 2021.

Mission:My client is looking for a Technical Account Manager to be responsible for the satisfaction of a portfolio of clients.

The Technical Account Manager is the client liaison within the company and ensues the client’s needs are met by interfacing with the other internal departments.

This role is largely client facing and will require frequent day to day interaction with executives, facility administrators, office managers and/or other key points of contact.

An in-depth knowledge and understanding of the clients’ business are necessary to be successful in this position.The candidate would initially be placed in an Associate Client Coordinator role while their portfolio of clients was built.

On a periodic basis additional clients and responsibilities would be added, and once they assume full responsibility of their portfolio the position would transition into a Client Coordinator role.Expected Outcomes:Ensure the client’s needs are met and clients are satisfied at all timesOwn and manage the end-to-end portfolio of clients’ post-salesConduct weekly, monthly, and quarterly client engagements (remote and onsite) to improve client careFacilitate Quality Assurance surveys with clients on a regular basisCoordinate product fulfillment requests between clients and procurement teamAct as primary point of contact for clients’ inquiries as it relates to billing, services and feedbackResolve various conflicts/issues with clients as it pertains to services rendered, fulfillment requests or billing.Identify clients’ needs for training, additional services, or modification of servicesInteract and coordinate with other business functions such as Support, Projects and vCIO working on the same accountEnsure that service requests are properly resolvedMake proactive calls to ensure clients are satisfiedTake a personal interest in and responsibility for the quality of work performed or associated withFollow all company policies and best practices such as accurate time trackingCompetencies:Desire to work on the customer-facing side of a tech companyIntermediate IT knowledgeStrong interest in ITWorking knowledge of Microsoft Office applicationsAbility to pay close attention to detailSelf-motivated with the ability to work in a fast-moving environmentStrong interpersonal skills including phone manner, written communication, and client-careAbility to multi-task and take initiative and ownership of assigned tasksHardworking and dedicated outlookGood collaboration and teamwork abilitiesAbility to take direction and absorb information quicklyHave a strong positive attitude, and a genuine love of customer serviceDemonstrates ability to learn quickly, work independently, and work through issues with minimal escalation