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Learning Manager


This is a Full-time position in Jersey City, NJ posted February 21, 2021.

201835 Learning Manager – Jersey City, Tampa, Dallas, Wrexham, London

Are you ready to explore a world of possibilities?

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Why you will love this job

DTCC’s Organizational Development (OD) team is committed to delivering best-in-class solutions that generate measurable results for our businesses and clients. As the OD Center of Excellence, we serve all business lines and every employee, with a main goal of offering globally accessible talent and development experiences to close skill gaps or expand employee capabilities.

Learning managers act as relationship managers with aligned businesses, proactively collaborating with leaders to understand their learning requirements and designing, developing and deploying innovative, flexible learning solutions that meet the businesses’ objectives and expectations. The Learning Manager provides end-to-end ownership of learning solutions from requirements gathering through delivery, evaluation and continuous improvement efforts.

In addition to relationship management responsibilities, Learning Managers support various Center of Excellence (COE) project work across the OD Team. Learning Managers should expect to spend about 80-90% of their time on relationship management activities and 10-20% on COE project lead work.

Your Responsibilities

  • Capture, analyze, synthesize and translate business requirements and concepts into multifaceted, impactful learning solutions
  • Demonstrate instructional design skills to analyze needs, craft and develop both formal and informal learning solutions (including writing storyboards), and deploy learning solutions utilizing appropriate medium/media
  • Evaluate, recommend and implement third party learning solutions, materials and media as appropriate, while handling vendors/suppliers
  • Manage the learning budgets for associated client groups
  • Collaborate with other OD teams and other departments in Human Resources to ensure clients benefit from a holistic approach to talent development
  • Coordinate and lead operational details for all global learning events and be responsible for program logistics
  • Identify metrics, develop evaluation methodologies, and analyze data to define project-based ROIs
  • Perform quality assurance testing during the development life cycle of learning programs, products and services
  • Facilitate virtual-live learning sessions via Skype, Zoom, or similar platforms
  • Assess project performance against targets and achievements
  • Mitigate risk by following established procedures, spotting key errors and demonstrating strong ethical behavior
  • Aligns risk and control processes into day to day responsibilities to assess and mitigate risk; raises issues appropriately

Talents Needed For Success:

  • Minimum of 6 years of related experience
  • Bachelor’s degree preferred with Masters or equivalent experience
  • Expert-level knowledge of adult learning theories and instructional design methodologies
  • Advanced knowledge of the capital markets, financial services, and DTCC’s business lines, products and services preferred
  • Proficiency in virtual delivery platforms (WebEx, Zoom, etc.)
  • Experience in leading large, sophisticated projects with tight deadlines
  • Knowledge in defining and calculating learning ROIs

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About DTCC
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

Our work environment favors openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Human Resources is a strategic partner to the business, dedicated to managing DTCC’s human capital initiatives, sustaining a work environment that promotes excellent performance across the organization and developing and retaining a global workforce that contributes to DTCC’s strategy and business imperatives.