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Telecom Engineer

SHI International Corp.

This is a Full-time position in Somerset, NJ posted December 5, 2021.

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Telecom Engineer

Job Locations US-NJ-Somerset Requisition ID 2021-9329 Approved Min (Total Target Comp) USD $75,000.00/Yr.

Approved Max (Total Target Comp) USD $100,000.00/Yr.

Compensation Structure Flat Base Category Information Technology

Job Summary

The Telecom Engineer is a member of the Information Technology Department who is responsible for the design, configuration, operation, and maintenance of SHI’s telecommunications and unified communications systems.

They serve as the subject matter expert on VoIP telephony, SIP, contact centers, and voice communication in UCC systems.

This position reports to the Assistant Manager of Telecommunications and is located at SHI Headquarters in New Jersey.

About Us

Founded in 1989, SHI International is an $11 billion global provider of IT solutions and services.

SHI currently has 5,000 employees worldwide.

To learn more about SHI International Corp, visit our website: 

What SHI Can Offer:

  • World Class Facility includes on site gyms and cafeterias
  • Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy
  • Work in an up-beat, creative, and fun environment
  • Benefits including medical, vision, dental, 401K, and flexible spending

Responsibilities

Include, but not limited to: 

  • Configure, monitor, troubleshoot, and upgrade communications servers, gateways, session border controllers, and voice application servers
  • Design, program, monitor, and troubleshoot contact center solutions and their supporting applications
  • Optimize call routing for cost control and high availability
  • Prepare recommendations for system improvements and cost reduction
  • Create and maintain system design documentation for telecommunications systems
  • Select, configure, monitor, and troubleshoot IP phones
  • Provide level 2/3 support for incidents and problems
  • Create disaster recovery plans for telecommunications systems and validate/test the plans
  • Conduct regular reviews of security controls for telecommunications systems
  • Manage telecommunications service orders and disconnections

Qualifications

  • Bachelor’s Degree
  • 5 years of experience configuring and maintaining VoIP telephony systems
  • Experience with managing voice gateways, session border controllers, and endpoints.
  • Excellent knowledge of network topologies and telephony networks.
  • Strong knowledge of TDM and IP telephony protocols.
  • Experience and track record of supporting complex computer systems/applications as it relates to telecommunications

Required Skills

  • Proficiency in configuring, monitoring, and troubleshooting IP PBX systems
  • Ability to configure session border controllers
  • Ability to implement IP telephony connections to service providers
  • Ability to install telecommunications equipment and servers
  • Excellent writing skills to produce written reports of recommendations, metrics, technical documentation, and disaster recovery plans
  • Excellent teamwork and organizational skills, flexibility, and the ability to handle multiple tasks
  • Excellent troubleshooting skills, and the ability to follow a structured methodology to solve problems
  • Excellent verbal and written communication skills
  • Desire and ability to research and study technology to increase knowledge and solve problems
  • Self-motivated and possessing the ability to complete tasks and projects when provided with high level requirements

Preferred Skills/Qualifications

  • Prefer strong knowledge of Avaya SBC, Avaya Session, Communication, and System Manager
  • Prefer experience configuring AudioCodes SBCs
  • Prefer experience administering AudioCodes One Voice Operations Center (OVOC)
  • Prefer experience supporting Microsoft Teams PBX functions, direct routing, and calling plans
  • Prefer experience administering cloud contact center solutions

Certifications Required

  • Microsoft Teams Administrator Associate or AudioCodes Certified Associate within first year in the position

Unique Requirements

  • On-call support for telecommunications systems problems
  • After-hours support for service impacting maintenance

Additional Information

  • FLSA: Exempt 

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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