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Front Desk Representative – Millburn, NJ

Navaderm

This is a Contract position in Millburn, NJ posted July 17, 2021.

The Medical Receptionist (MR) provides exemplary customer service to all incoming patients. The person in this position is responsible for handling front office reception and administration duties, including welcoming and greeting patients, answering phones, checking patients out, handling company inquiries, and sorting and distributing mail. The person in this position is responsible for registering patients all collecting all paperwork associated with patient registration.

He/she is also responsible for coordinating with the rest of the team to provide a timely turnaround for the patient and responding to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person.

Required Availability:

Monday – Thursday 7:00am – 7:00pm (two closings per week)

Friday – 7:00am – 5:00pm

Essential Functions

/Responsibilities

  • Duties may include, but not limited to all or some of the following
  • Greeting and welcoming patients.
  • Answering phone calls in a prompt and polite manner.
  • Message intake for medical questions, prescription refills, and test results. Transferring calls and inquiries to providers and care coordinators accordingly.
  • Direct all patient financial inquiries to appropriate staff in the billing department.
  • Follow office rules and regulations when it comes to visiting pharmaceutical representatives.
  • Registering new patients and updating existing patient demographics by collecting detailed patient information, including personal and financial.
  • Entering/updating patient information in the system in a timely and accurate manner.
  • Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate).
  • Collecting payment information and saving for future balances.
  • Assisting patients with completion of paperwork when necessary.
  • Scheduling appointments as needed in accordance with provider schedule.
  • Scanning, updating and filing medical records.
  • Providing outstanding customer service to every patient.
  • Informing practice manager or assistant practice manager of waiting room wait times, patient flow, and communicating with patients accordingly.
  • Maintaining a professional and courteous demeanor at all times.
  • Assisting other practice team members as needed.
  • Attending all in-house training and continued education opportunities.
  • Performing additional duties as assigned.

Qualifications

/Experience/Education

  • A High School Degree or GED.
  • Positive, welcoming, and can-do attitude with patients and other practice team members.
  • Experience working in any high-volume/high-intensity customer service industry
  • Prefer one year of medical office experience, preferably dermatology.
  • Excellent verbal, written, and interpersonal communication skills.
  • Detail-oriented and a team player.
  • Computer Proficiency and superior keyboarding skills (approximately 55 wpm).
  • Flexible/adaptable nature to work in a fast paced and continuously evolving environment.
  • Passion for helping others in a healthcare environment.
  • Ability to effectively interact with providers, patients and other staff members.

Additional Information

This position will require long shifts, weekend (will depend on schedule necessary at facility), closing, and opening shifts. Must work on-site.

Physical Requirements

Ability to sit and stand for periods of time. Heavy computer use required. This role may require from time to time lifting heavy objects on a regular basis, doing repetitive tasks with few breaks, and requiring light cleaning.

Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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