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User Success Specialist

PrimePay

This is a Full-time position in Fairfield, NJ posted January 12, 2022.

Founded in 1986, PrimePay is a leading national human capital management (HCM) technology and services provider to businesses ranging from 1 – 5,000 employees. PrimePay delivers highly configurable cloud-based software and services enabling clients to hire and retain great talent, manage and pay their workforce, and optimize their business in an everchanging compliance landscape.

PrimePay is in search of our next Client Success Representative (CSR) to build and solidify a relationship with our clients. Because our clients aren’t just a number, they’re family.  Looking for job growth We’ve got it! Our client base continues to grow, as does our need for outstanding CSRs. As long as you’re eager to learn, have a knack for technology and are an effective communicator, you’ll fit in just fine – and maybe even find yourself on the track to management.

A day in the life of a CSR may vary, but you can always count on:

  • Being the primary contact for assigned client payrolls and doing your best to ensure the highest level of client satisfaction
  • Guaranteeing payrolls are processed timely and accurately
  • Processing new hires, changes, deductions, etc. for your clients
  • Completing adjustments, as needed, to help with tax compliance
  • Assisting with quarterly and annual reporting requirements

If this sounds like you, then you probably have these qualities we’re looking for too. We need someone who:

  • Is a great problem solver and has proven customer service skills
  • Has a shining attitude and is optimistic
  • Knows their way around a computer
  • Isn’t afraid to jump into a new software program (must be tech-savvy)
  • Finds multi-tasking second nature
  • Can’t wait for the next level of their career

PrimePay offers medical, dental and vision insurance, 401(k) with matching, paid time off, paid holidays, a flexible spending account, STD/LTD and life insurance.