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Quality – Product Complaint Specialist

Pyramid Consulting, Inc

This is a Full-time position in New Brunswick, NJ posted October 6, 2021.

Immediate need for a Product Complaint Specialist  experience in the Pharmaceutical Industry. This is 12+ Months Contract position with possible extension located in New Brunswick, NJ. Please review the job description below:

JOB ID # 21-56406

Job Details:
Title: Product Complaint Specialist
Location: New Brunswick, NJ
Duration: 12+ months contract
Work Hours: 08 hours/ day (Mon- Fri)

Job Description:
1. Perform accurate review, evaluation and assignment of incoming product quality complaints within established timeframes
• Assess reported information for completeness and determine the complaint category/s, release/manufacturing/packaging site, local market and site PQC process owners, and ensure accurate and timely triage of incoming PQCs.
• As appropriate facilitate the collection of additional complaint information relevant for the investigation
• Assist in the product return, replacement and reimbursement processes for complaint investigation samples
2. Ensure that complaints which require expedited review are identified and escalated to appropriate local markets, sites and senior management promptly per established procedures
3. Liaise with Product Surety and Serialization Quality management as necessary to process individual PQC cases.
4. Resolve day-to-day triage assignment inaccuracies and issues
5. Perform review and closure of PQCs upon completion of investigations under management direction and oversight per established procedures.
6. Provide support during internal/external audits and inspections
7. Provide backup coverage for the other day-to-day activities of the PQC HQ department per management discretion.
8. Perform other duties as assigned by PQC HQ management.

Required Knowledge/Skills/Qualifications:
Education: Degree/Certification/Licensure
Minimum of a bachelor’s degree required, Sciences, Pharmacy, Nursing, Chemical or Bio-Medical Engineering or related fields
A minimum of 3 years of pharmaceutical industry experience
Global experience working in mid to large biopharmaceutical with prescription drug dosage forms and combination products is preferred

Our client is a leading Pharmaceutical Organization and we are currently interviewing to fill this and other similar Contract positions. Qualified candidates should apply online for immediate consideration.
 
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