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Product Trainer

Agadia Systems

This is a Contract position in Parsippany, NJ posted November 27, 2021.

About Agadia

We specialize in healthcare management technology and offer a suite of utilization management software solutions for our clients. Our mission is dedicated to improving the quality of care and expediting the delivery of health care services by advancing and automating utilization management processes. We are based in Parsippany NJ, with clients across the United States.

Job Overview

We specialize in healthcare management technology and offer a suite of utilization management software solutions for our clients. Our mission is dedicated to improving the quality of care and expediting the delivery of health care services by advancing and automating utilization management processes. We are based in Parsippany NJ, with clients across the United States. As we grow, we are looking for a detailed-oriented, self-motivated, independent Product Trainer, to join the training team and participate/facilitate new client implementation training in regards to both system configuration and front end processing, as well as to help analyze, design, and modify business needs and requirements.

Job Responsibilities

  • Able to work with all levels of leadership to oversee and ensure a compliant implementation
  • Learn the applications’ functionality with proficiency to teach both admin users how to configure the system as well as end-users how to use the system
  • Schedule and Facilitate Product Training assigned to you (as directed by management) for both new hires internally as well as customers
  • Accountable for developing training feedback surveys/tools
  • Accountable for reading/assessing global changes for training impact and assistance with global webinar recordings
  • Participate in Implementations – client & internal meetings
  • Support management in creating/updating training modules/decks/materials
  • Potentially work with Tech Leads, Account Managers, and customers to:
  • Ensure that the customer’s business requirements are accurately incorporated into the product, in a timely manner.
  • Gather business requirements from customers. This includes but is not limited to meeting with customer operations to understand and document their current process, gaps and needs.
  • Help solve the identified gaps. This includes but is not limited to meetings; brainstorming while re-creating scenarios in the application; impact analysis for identified requirements.
  • Document proposed solution(s) in a functional requirement document (FRD) for the customer and developers to use.
  • Participate in FRD walk-throughs conducted by the technical leads. Actively identify gaps not addressed in the FRD or missed by the developers.
  • Test FRD changes in a test region. Coordinate between account manager, the customer (business operations as well as end-users), technical leads, and other departments in the analysis, design, configuration, testing, and maintenance to ensure optimal operational performance.
  • Any other tasks as assigned
  • Travel Required: potentially substantial (potential for multiple trips per month; 1-3 days each)

Qualifications

  • Bachelor’s Degree required.
  • Previous experience in a role working with health plans, PBM, specialty pharmacy, or a department that has worked with prior authorization and claims preferred.
  • Teaching/Training experience preferred.
  • Experience with proficiency in remote working
  • Prior experience in a similar role is a plus.
  • Proficient with MS Office products.
  • Authorized to work in the USA, without Sponsorship or Restrictions.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

COVID-19 considerations:
Currently, we are working Remotely.

Education:

  • Bachelor’s (Preferred)

Experience:

  • Microsoft Office: 4 years (Preferred)
  • Teaching/Training: 3 years (Preferred)
  • Managed care: 3 years (Required)
  • Presentation skills: 4 years (Preferred)

Willingness to travel:

  • 50% (Required)

Work Location: One location