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Home Mortgage Processor Senior Specialist

Citizens Bank

This is a Contract position in Westampton, NJ posted October 7, 2020.


processors ensure timely and accurate management of all mortgage loans
originated by our sales partners.  Processors are responsible for
gathering information and reviewing documentation from our customers from the
time of application through closing, ensuring each customer’s loan is accurate
and complies with all regulatory and bank requirements.  Ideal candidates
possess exemplary customer service, organizational and time management skills
with a focus on quality and production.  Ability to meet deadlines and
adherence to all bank service level agreements and compliance and regulatory
guidelines are critical.  Optimal candidates will have a proven history of
meeting and/or exceeding customer satisfaction, quality and production goals in
a fast-paced team environment. 

of Function:

  • Professional
    and timely communication in both oral and written formats with external
    and internal customers; dedicated to providing superior customer service
  • Follow
    up on all required customer and third party documentation, ensuring timely
    review and submission to underwriting and closing partners in compliance
    with bank and regulatory guidelines
  • Ensure
    all processing required touch point communications and follow up steps are
    completed while ensuring clear and concise documentation of statuses are
    updated in the record system every step of the way
  • Meet
    department customer service, quality and productivity standards within
    required turn-times
  • Access
    and use Citizens Bank approved websites and programs as needed
  • Ability
    to navigate product and guideline repository to stay abreast of the latest
    product, policy and procedure changes
  • Ensure
    all compliance training is completed ahead of deadline


  • Exemplary
    customer service skills, both written and oral, with external and internal
    customers and vendors
  • Exceptional
    time management, organizational skills and ability to meet deadlines is
    critical to this position
  • Ability
    to take complex terminology or documentation requests and translate into
    simple and easy to understand terms for customers
  • Attention
    to detail and focus on quality while meeting productivity standards
  • Must
    be able to multi-task in a fast paced environment
  • Experience
    navigating product, procedure and policy guidelines
  • Proficient
    PC skills, including Microsoft Office, 2-3 years’ experience preferred
  • 3-5
    years of mortgage industry experience required
  • 3-5
    years working knowledge of DTI and LTV ratios with ability to understand
    loan documentation and related reports and/or websites preferred
  • 3-5
    years’ experience processing conventional, government and bond loans
  • 3-5
    years’ experience working with self-employed borrowers and tax returns
  • Thorough
    understanding of regulatory guidelines including, but not limited to, Fair
    Lending, Reg B, TRID, etc.
  • Empower.Net
    experience preferred


  • High
    School or Equivalent (GED) required
  • Associate
    Degree / Bachelor Degree preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday

Why Work for Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent’s reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.