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Escrow Branch Team Lead

First American

This is a Contract position in East Windsor, NJ posted November 20, 2020.

Company Summary

Join our team! First American’s Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company’s continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit

Job Summary

Essential Functions

  • Oversight of workflow and resolving escalated issues typically with Escrow Officers
  • May lead a support function team who oversees a process
  • May have direct reports but would typically have 3 or less
  • Lead responsibilities include coordinating the work and activities of others: resolving escalated issues, measuring and monitoring capacity, and coordinating workflow, assigning tasks and orders, and providing training.  May provide input to hiring decisions and performance management process.

Job Complexities

  • Assignments are broad and complex in nature requiring originality and ingenuity
  • Operates with latitude for un-reviewed action or decision and has ability to evaluate matters which may have an impact on the conduct of the department’s business

Supervision Received or Extended

  • Typically does not have formal supervisory responsibility but provides guidance, mentoring and leadership to less experienced team members
  • May have direct reports but would typically have 3 or less


  • Under supervisory direction, sets priorities and monitors progress; keeps management abreast of progress towards objectives
  • Regularly resolves a wide range of escalated issues from team members
  • Brings out of the ordinary issues to manager for resolution

Knowledge and Skills/Technology Used

  • Process and detail orientated
  • Proficient computer skills and solid knowledge of company operating systems and applications
  • Multi-tasking, problem-solving and customer service skills
  • Familiar with company policies and compliance concerns
  • Successful track record of executing day to day operational responsibilities
  • Excellent verbal and written communication skills
  • People/leadership/interpersonal skills
  • Ability to work well under pressure and remain flexible to changing schedules and demands
  • Solid administrative skills; management skills

Typical Education

  • High School diploma or equivalent

Typical Range of Experience

  • 6+ years directly related experience
  • Demonstrated leadership skills

First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out