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Service Technician

Cott Corporation

This is a Contract position in Edison, NJ posted January 10, 2022.

Job Description

Overview of the Service Technician

Reporting to the Field Operations Manager you play a key part in bringing that purpose to life. You do this by building high impact relationships with our customers, and ensuring our products, equipment, and services represent our brand each day.

Primary Responsibilities

  • Deliver our customer promise by performing maintenance, repairs and lab sampling with exceptional standards and care on water vending machines; responding to service calls in a timely manner and closing our service requirements with accuracy and precision; and being proactive in identifying opportunities to minimize machine downtime.
  • Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers, being knowledgeable about our products and services and providing exceptional customer experiences.
  • Create joy for customers and create excitement about who we are and what we do.
  • Be the voice of the customer back to the company.
  • Lead with our customer promise in mind.
  • Keep the reason we do what we do at the forefront of what you do every day.


  • Exceptional customer service and communication skills.
  • Strong mechanical aptitude and computer literacy.
  • Excellent planning, time management, organization and problem solving skills.


  • High School Diploma or GED preferred; or equivalent experience of (3) three to (5) five years with a stable work history.
  • Previous experience in a customer facing role.
  • Must possess a valid drivers’ license with a clean and acceptable driving record.
  • Ability to apply concepts of basic mathematical skills and operate basic functions on a handheld scanner unit.
  • Basic proficiency with math skills and diagnostic tools including hand held devices.
  • Ability to frequently lift and/or move 10 pounds and periodically lifting and/or moving up to 50 pounds.
  • Ability to travel as required to meet business needs.

Who We Are

Primo Water North America is America’s favorite water, coffee and filtration solutions provider–reaching customers when, how and where they need water and creating customers for life by making better-for-you beverages easy.

One of North America’s largest bottled water companies, we deliver safe, great-tasting water to homes, businesses and retail locations across the U.S. and Canada via 12 regional brands and three national brands — Alhambra, Canadian Springs, Crystal Rock, Crystal Springs, Deep Rock, Hinckley Springs, Kentwood Springs, Labrador Source, Mountain Valley Water, Mount Olympus, Nursery, Primo, Sierra Spring, Sparkletts and Vermont Pure.

In North America, we provide direct delivery to more than 1.6 million homes and business locations, and over 13,000 retail locations across 42 U.S. states and Canada, covering 90% of the U.S. population and 80% of the Canadian population. We are also proud to provide more than 22,000 water exchange and refill locations.

Please visit our website for more information about Primo Water North America. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.