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Managed Service Printer Technician


This is a Contract position in Rahway, NJ posted October 12, 2020.

Did you know that our employee benefits start on the first day of employment? Join eXcell and enjoy our generous, DayOne Benefits (SM) We are seeking an experienced Managed Service Printer Technician who will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems. Work Schedule Hours M-F 830 to 530 Job Requirements Must have corporate experience with enterprise level printers. 1-2 years experience in deskside support General troubleshooting skills and experience Organizational skills Well-mannered and graceful in-person customer service soft skills Able to track asset inventory data through MS Excel and or other processes Motivated to work in a fast-paced environment Able to stand for 6-8 consecutive hours (not including breakslunch) Lift assets and equipment up to 50 lbs. unassisted repetitively In short, you service our customers with whatever technical issues they may have in the most pleasant way possible Who You ll Work With As a Managed Service Printer Technician, you ll play a crucial role in supporting our customers and proactively identifying their needs. You ll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue You ll be the face of our operation and the go-to for what makes our company run our customers. Who You Are Experienced 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience. A Certification – or able to obtain within first 6 weeks of employment. Solid experience and understanding of IT services and products Enthusiastic about technology and willing to learn and stay on the cutting edge. Personable Relatable and responsible when interacting with ALL customers When the customer has a problem are they going to dread your visit? If yes, you re not picking up what we re putting down. Consultative approach to solving issues – Help us, help them Reliable Able to transform technical IT solutions lingo into terms everyone understands. Impeccable follow-through to customer satisfaction. Will attempt to connect to anyone you meet, no matter how difficult. Go-Getter Insatiable desire for knowledge, independence, and success strive for more than the status quo. Not intimidated by problems you ve never seen before confidence is key Hungry to work hard and hungry to grow your career W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .