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Process Architect (Analytics Implementation Specialist)

MAXIMUS, Inc.

This is a Full-time position in Princeton, NJ posted April 6, 2021.

At MAXIMUS, we are building a leading digital solutions team to better serve our organization and our clients in the government, health, and human services space. As a part of the long term vision, the Process Architect team will play an integral role across both our business functions and technology capabilities. The team is specifically looking for a Digital Analytics Implementation Specialist to work with Adobe Analytics to help Maximus navigate the complex world of modern digital analytics. We’ll look to you to provide a unique business perspective on how digital analytics can transform and improve the organization. This is a high growth, high visibility area with plenty of opportunities to enhance your skillset. This will include being a SME in Digital Analytics, KPI measurement, reporting, data visualization and provide strategic guidance for analytic needs across Maximus’s digital experience properties to produce measurable, scalable and sustainable results. As a key leader within this organization, the Digital Analytics Implementation Specialist is responsible for Delivering digital transformation results by helping to define and implement advanced digital analytics capabilities (using Adobe Analytics) to help measure the success of our digital properties and drive strategic business decisions for Maximus. Being a subject matter expert in Digital analytics, KPI measurement, reporting, data visualization and providing strategic guidance for analytic needs across Maximus’s digital experience properties to produce measurable, scalable and sustainable results. Specific responsibilities for the Digital Analytics Implementation Specialist include Collaborating with our digital stakeholders to define KPIs, reporting requirements, and overall measurement strategy for our digital, web and mobile customer journeys Defining and implementing effective tagging strategies Serving as the “Tagging Architect” by evolving and managing the solution design reference documentation which outlines analytics variables, rules, and use cases across web properties and applications Creating, managing, and enforcing digital analytics tagging standards to ensure robust and consistent data is captured for analysis Implement tracking using Adobe Analytics, Adobe Launch and tag management product Working with multiple development teams to engineer and manage a digital data layer across Maximus’s websites and mobile applications that follows best practices. Requirements Bachelor’s degree required. Prefer degrees in Computer Science, User Experience, Informatics, or Industrial Engineering. Master’s degree is a plus but not required. 5 years of related experience 2+ years experience working with Adobe Analytics implementations with a strong understanding of digital analytics tagging best practices and building data visualization reports. 2+ years experience with front-end technologies (HTML, Javascript, CSS) 4+ years experience in digital, web design, digital marketing, analytics or related field Demonstrated experience Working with digital data layers Collaborating and communicating across business, technology and analytics teams Familiarity with customer data, personalization, and customer engagement metrics sourced from digital channels Ability to document use cases, business requirements, functional requirements, technical specifications and solution diagrams Defining analytics strategy and frameworks Understanding of data visualization techniques Operating in an dynamic environment where the need to adjust to new and changing priorities is required. Interacting with all levels of the business, from entry level up to directors and C-level leadership Certifications in digital analytics is a plus. Domain knowledge of health care, call center, or public sector preferred but not required. Preferred but Not Required Experience working with analytics implementations for Single Page Applications using the Angular or Ember frameworks Understanding and subject matter expertise of digital product analytics taxonomy, governance and data hygienequalitycontrols Experience architecting a Data Layer Specification and guiding the development team on implementation and troubleshooting Domain knowledge of health care, call center, or public sector Qualifications Strong analytical, quantitative and problem solving skills Ability to work in a fast paced environment Curiosity to learn about new businesses and industries, and ability to quickly grasp and make effective use of industry- and company-specific terminology Solid written and verbal communication skills and leadership Ability to summarize and convey information to stakeholders and sponsors A committed and diverse workforce is our most important resource. MAXIMUS is and Affirmative ActionEqual Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.