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Senior Customer Service Specialist

Bank of America

This is a Full-time position in Newark, NJ posted November 21, 2021.

Important information about the coronavirus.

Responsible for handling phone calls related to Subpoena, Garnishments, Court Restricted Accounts and Court Restricted Processing.

Phone communications with banking centers, internal/external attorneys, customers, and Federal and State agencies is required.

Searching for customer accounts on multiple bank computer systems.

Duties include, maintaining case files on internal tracking systems, searching customer bank accounts, responding to attorneys and customers, placing holds and remarks on accounts and completing Customer CRA and FO requests.

Cross-training required on multiple job functions.

Maintain Productivity and Quality standards to ensure maximum efficiency of operations.

Ability to discuss multiple lines of business in LOCRO.

Role will also require facilitating team lead responsibilities when necessary.

Minimum Required Skills (Must Have for Further Consideration):

  • Must have phone call center experience and experience with processing complex documents.
  • Excellent written/verbal communication skills with strong PC and analytical ability.
  • Must be able to meet critical deadlines and work under pressure in a stressful environment. 
  • Must be detail oriented, an independent thinker, and able to handle multiple tasks concurrently.
  • Previous retail banking, operational or analytical experience.
  • Must be a team player and able to build strong working relations with business partners.

    Knowledge of internal bank and bank policies and procedure a must. 

  • Must be able to be on Phone for Extensive Periods of Time as required
  • Attention to detail, strong organizational and time management is a must
  • Intermediate skill with Microsoft Excel
  • Must display organizational and problem solving skills
  • Effective comprehension and ability to adhere to instructions and guidelines
  • Ability to work in self-paced, high volume, deadline-driven, portfolio based work environment
  • Team player
  • Ability to work in fast paced environment

Desired Skills (Additional/Preferred Skills):

  • Ability to deescalate aggressive call types from attorneys and law enforcement.
  • Ability to discuss multiple lines of business in LOP.
  • Must be able to operate in a high volume, high intensity call center.
  • Ability to deescalate aggressive call types from attorneys and law enforcement.
  • Must be able to handle high volume internal information requests for high end wealth accounts precisely.
  • Previous Legal Order and Case Resolution Ops (LOCRO) experience.

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities.

If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by calling 1.877.760.2076 .

This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online.

Only messages left for this purpose will be considered.

A response to your request may take up to two business days.

Please note : Messages left for other purposes such as following up on an application or non-disability related technical issues, will not receive a response.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. 

To view the “EEO is the Law” poster, CLICK HERE .

To view the “EEO is the Law” Supplement, CLICK HERE .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse.

Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .