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Sales Ops Support Specialist

Altice Technical Services

This is a Full-time position in Piscataway, NJ posted November 21, 2021.

Sales Ops Support Specialist in Piscataway, New Jersey | Careers at Piscataway-NJ Tele Svc Skip Branding

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Requisition Post Information* : Posted Date 2 days ago (10/14/2021 5:08 PM) Requisition ID 2021-29474 Area of Interest Sales Business Unit Business to Consumer Position Type Full-Time Job Family Sales Job Function Sales Operations Job Location : Address 30 Knightsbridge Rd Job Location : Location US-NJ-Piscataway Job Location : Postal Code 08854 Job Title Sales Ops Support Specialist

Overview

Altice USA is a cutting-edge communications, media, and tech company.

We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show.

Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience.

We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

We’re not the only ones who have seen it; we’ve recently been recognized by Forbes as one of America’s Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.

Responsibilities

The Sales Operations Support role supports the sales organization, providing administrative support to business operation tools and systems, ensuring sales agents are equipped and sales applications are functioning to drive optimum sales results.

Responsibilities

  • Serve as first level triage to troubleshoot technical operations request from Sales entities.
  • Provide onboarding and continuous support to sales agents, ensuring access to required sales applications and tools.
  • Manage user access for sales operations systems, maintaining compliance requirements.
  • Report, analyze and track all call traffic and application issues to internal Call Center Management team.
  • Manage Virtual Call Center opening and closing process based on business operation hours.
  • Create and distribute business critical reports to internal customers.
  • Monitor and ensure peak performance of billing systems.
  • Business administrator for internal systems
    – create new users, maintenance, manage campaign lists, monitoring error logs, system security, routine and disaster recovery procedures, along with other task to ensure system efficiency.
  • Perform quarterly audit on business related systems to ensure compliance standards are met.
  • Audit email queue daily and report findings for compliancy and improvement opportunities to the supervisor to assist in creating improvement plan.

Qualifications

  • High school diploma or equivalent required.
  • Previous call center experience is a plus.
  • Proficient in developing reports, experience in analytical reporting associated with call flow application software a plus.
  • Ability to troubleshoot and resolve technical problems.
  • Proficient knowledge of billing and/or order processing.
  • Proficient PC Skills including Microsoft office suite and google docs
  • Knowledge of Remote Access Applications preferred
  • Knowledge of Cardholder Domain Environment and Payment Card Industry compliancy preferred
  • Understanding of Knowledge Data Base applications preferred
  • Multi-tasking ability to record data, follow up, accurately document outage timeline, notification to call center appropriate personnel, follow internal escalation process and ensure pertinent information is entered in customer ticket.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc.

collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law.

This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

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