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Safe Ride Support Specialist

HopSkipDrive

This is a Full-time position in Newark, NJ posted January 10, 2022.

Who we are

HopSkipDrive’s m ission is to create opportunity for all through mobility.

Our safe, innovative youth transportation solution is used by over 300 school districts, charter schools, government agencies and busy families to get kids where they need to go.

With nearly 500,000 yellow buses on the road every day and 3.5 billion miles driven a year, student transportation is the largest mass transit system in the US.

And while districts spend $25 billion annually on transportation, only 30% of kids get to school everyday on a school bus.

Add to the equation a crippling bus driver shortage and increasing needs for individualized transportation solutions, and it is clear the current system is expensive, inefficient and ripe for disruption.

We create personalized transportation solutions from one to many, and everything in between. 

We’re a company with heart
Our partnerships with school districts, child welfare agencies and nonprofits ensure equitable educational access for our most vulnerable populations, including youth in foster care, youth experiencing homelessness, and youth with special needs. 

We understand that the difference between struggle and success can sometimes be as simple as the ability to show up, which is why we’re on a mission to use innovative technology, coupled with operational expertise and new thinking to help kids reach their full potential by providing a safe, dependable way to get them where they are going. 

We’re an awesome place to work
Our company culture has been well-recognized — HopSkipDrive has been named to Best Places to Work lists from Built in LA, Comparably, Inc.

and the Los Angeles Business Journal.

Comparably also named us to the Best Company for Professional Development, Best CEO and Best CEOs for Women lists. 

We’re growing rapidly
Founded by three moms as a solution to their own transportation challenges, we now serve nine states and 16 markets across the country and continue to expand at a rapid pace, twice making the Inc.

5000 and Deloitte 500 Fast-Growing Technology lists.

Backed by top-tier venture capital firms, HopSkipDrive has raised $70M in funding to date.

Who you are

You are looking for a challenging and rewarding experience.

You are inspired by our vision and the opportunity to define a new category in an incredibly fast-growing market.

You are excited to learn, grow and collaborate so we can achieve our mission of creating opportunity for all through mobility.

At HopSkipDrive, we know that challenges require different approaches, unique perspectives and new ways of thinking.  We are building a team of creative problem-solvers from many different backgrounds.

As a Safe Ride Support Specialist, you will need to exude calm under pressure and quick thinking to prioritize the safety of the HopSkipDrive community.

You will be an excellent communicator who understands how important it is to communicate quickly and often.

You are a master of multitasking and can stay calm and organized in chaos.

You own your mistakes and never make the same one twice.

You are a big fan of random R&B throwbacks. 

This is a remote position working East Coast hours and be working from home, fully remote at home. Bilingual Spanish speakers are highly encouraged to apply.  We are looking for Part Time and Full Time. 

What we’re looking for

  • Closely monitor in-progress rides and provide any needed support for parents, riders and CareDrivers
  • Resolve any issues that may come up during a ride
    – even if that means a creative out of the box solution
  • Be able to recognize and resolve problems before they arise
  • Handle a high volume of calls to the Safe Ride Support phone queue
  • Send and quickly respond to SMS messages about rides in progress
  • Troubleshoot questions about our apps (iPhone and Android) and website
  • Recognize and report to leadership trends in issues and complaints 
  • Use our CRM (Kustomer)  to log phone calls and SMS conversations
  • Multitask with several apps and software programs to handle daily tasks
  • Be able to switch between tasks and duties with speed and ease
  • Maintain adherence to all personal and department goals surrounding performance
  • Must be able to work early mornings, late nights, and/or weekends
  • Able to work a split shift that has a 2+ hour-long lunch break between 4-hour blocks

What you will get

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity.

In addition, we offer competitive market comp, unlimited vacation, FSA, medical, dental and vision, 401(k), weekly catered lunches, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential.

We also offer a Learning and Development stipend, per year, available to all employees after 3 months of employment.

Equal Opportunity Employer

HopSkipDrive is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.

HopSkipDrive is also proud to operate as a drug-free workplace.