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Customer Service Specialist

Staffing Now

This is a Full-time position in Washington, NJ posted July 20, 2021.

Customer Service Extraordinaire for our client in the Mercer County, NJ area – THIS IS AN ON SITE POSITION.

You will be responsible for serving as customer liaison to enhance and enable the client to continue their successful path in customers and revenue. This client is only looking for the growth minded folks – willing and able to show their strong work ethic, dependability, excellent computer skills and desires to be able to jump into roles where they can develop their careers.
You will be

  • Managing accounts –
  • Expected to deliver highly effective, efficient communications over the phone, in person, and in writing, and have proficiency in Word, Excel and Outlook.
  • This position is the bridge between the company’s service groups and customers, and plays an integral role in the company’s overall success.
  • Experience in a similar high-paced, customer service environment is essential.

Responsibilities:
Ø Maintaining the relationships with company’s major customers.
Ø Updating customers with job completion statuses via email, phone, and portal.
Ø Answering technician and customer phone calls and email requests.
Ø Closing out and ensuring work orders are in a billable status on customers’ portals.
Ø Preparing customer quotations for service repairs.
Ø Maintaining customer reports and workflow management.
Ø Proactively following up with customers upon request (phone/email).
Ø Ability to multitask and juggle many assignments simultaneously.
Ø Ability to operate in a fast-paced, high call volume, customer-focused office environment.
Ø All other duties as assigned.

Requirements:
Ø Must have prior experience working in a high-paced, customer service environment.
Ø Proven hands-on experience in developing customer relationships.
Ø Exceptional communication (written/verbal) skills.
Ø Organized self-starter with an innovative system of follow up.
Ø Ability to prioritize and execute required tasks with urgency.
Ø Ability to take direction.
Ø Ability to read and follow instructions, both written and verbal.
Ø Must be a team player.
Ø Proficient in MS Office Programs (Word, Excel, Outlook).
Ø Must have a high school diploma; some college preferred.