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Customer Service Representative

A Gas Americas

This is a Contract position in Millville, NJ posted January 10, 2022.

Customer Support Representative Company Description A-Gas is a global leader in the responsible lifecycle management of specialty chemicals and gases.

As the world’s largest refrigerant reclamation company, we are constantly striving to drive technology and innovation into our business to continue to provide our customers with the best environmental solutions to keep them compliant.

For more information on A-Gas, and our environmental journey, please go to www.agas.com/us .

Job Purpose Working from the Rhome, Texas office, the main duties of this role will be to support Regional Account Managers and Strategic Account Managers through purchase order and sales order entry, data tracking, analyzing, and gas acquisition support, while providing excellent customer service and being a team player.

Reports to Customer Support Supervisor Primary Place of Work Rhome, TX Key Responsibilities Provide a high level of internal customer support and proactive account management Answer and direct phone calls as necessary Work closely with the Customer Support Supervisor to grow and strengthen the Buyback/National Consolidation gas acquisition programs Assist with wholesale facing box truck customers/jobs Build and maintain sustainable relationships with internal/external customers through open and interactive communication, written and verbal Work to ensure customer accounts and order entry accuracy Responsible for gas acquisition job entry and tracking, quickly and accurately.

Collaborate with various departments to ensure jobs are completed accurately and in timely a fashion Prepare and analyze job reports to submit to Finance Other duties as assigned Experience, Knowledge, and Qualifications High School Diploma or equivalent required; Associates degree preferred 3 years in Customer Service AP/AR experience is a plus Ability to organize, prioritize tasks and handle numerous assignments simultaneously Ability to maintain a high degree of confidentiality Proficient in Microsoft Office, SAP, SalesForce, Excel, and other internet applications Excellent communication skills both written and verbal Ability to work in a fast-paced environment Team Player Eager to learn Skills and Competencies Customer Service Responds promptly to customer needs Solicits customer feedback to improve service Meets commitments Task and project Able to analyze problems and implement effective solutions Well organized with good attention to detail Teamwork and communication Maintains confidentiality Self-management and motivation Confident, enthusiastic and a team player with a ‘can do’ attitude Adapts flexibly to new challenges and circumstances Has a style of working that fits with the SPOT ON values (Sense of Fun, Sense of Purpose, Professionalism, Leadership, Openness, Honesty, Trust, Respect)