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Customer Service Representative

Meadowlands Racing & Entertainment

This is a Full-time position in East Rutherford, NJ posted November 22, 2021.

Full-Time position.

Different shifts available.

Position Summary:

FanDuel is seeking detail-oriented and enthusiastic Customer Service Representative to join our team to deliver unparalleled customer service by providing quality information to customers and personally enhancing their sports wagering experience.

We are looking for customer service-oriented individuals who are positive, outgoing, operate with a high level of computer proficiency, have a passion for sports, have ethical integrity, well-disciplined and take pride in their work.

Full time and part time positions are available.

We are looking for enthusiastic team players to join us in providing our customers with an attitude of constant improvement and excellence for a world class sports betting experience

Essential Duties and Responsibilities:

Responsibilities Include, but are not limited to:
Responsible for keeping a well-stocked, clean and organized workstation/area

Maintain a professional appearance that reflects the FanDuel Standards

Greet a high volume of customers and answer questions in a polite and courteous manner to maintain a fun, positive and supportive teamwork environment

Drive commercial-oriented events in both the sportsbook and outside venues

Responsible for promoting new product launches

Excellent interpersonal skills and ability to communicate effectively

Facilitate new product launches and drive business through promotions and initiatives

Responsible for printing betting sheets daily, self-service terminals and a/v system

Other administrative tasks and duties as necessary and assigned
Qualification Requirements:
High School education

Must be 21 years or older

Previous experience working a high-volume front line or guest facing position

Ability to work closely with people and be able to handle customer and staff issues in an effective, equitable and friendly manner

Must be able to remain calm and decisive in high stress conditions

Must be able to stand for up to 8 hours during a shift

Detail oriented with sound math and clerical skills

Extensive knowledge of computers, touch screens & a/v systems

Must be able to work weekends and holidays as scheduled

Must be able to obtain a gaming license from the state of New Jersey

Must be able to obtain a racing license from the state of New Jersey
Education and/or Experience:

High School Diploma and/or Associate’s Degree and/or Bachelor’s Degree with strong mathematical skill set.

Must be 21 years of age.

Special Qualifications:

Strong background and in-depth knowledge of the industry and wagering process a must.

Ability to thrive in a fast-paced, team-oriented environment.

Interpersonal and communication skills; ability to act professionally and confidently interact with all constituents.

Demonstrates poise, tact, judgment and diplomacy.

Ability to work flexible hours including nights, weekends and holidays as needed.

Language Skills:

Basic language skills apply.

Mathematical Skills:

Math skills apply in certain circumstances.

Reasoning Ability:

Common sense reasoning in a variety of situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to talk or hear.

The associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel object, tools or controls.

The associate is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The work hours include weekdays, evenings and nights, weekends, holidays.

Certificates and Licenses:

· Must be authorized to work in the United States.

· Must have or be able to obtain a N.J.

Gaming License and satisfy all regulatory requirements.

· Must be able to obtain a NJ racing license.

· Must be able to pass background suitability investigation.

· Must be able to pass initial drug screening.

Job Type: Full-time

Pay: $16.50 per hour

Schedule:
8 hour shift
Day shift
Evening shift
Monday to Friday
Night shift
Weekend availability
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Work Location:
One location
Work Remotely:
No
Work Location: One location