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Customer Service Representative

Bartech Group

This is a Full-time position in Tinton Falls, NJ posted September 28, 2021.

Job Description

If you are an experienced Customer Service Representative looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some over the nation’s biggest companies. Our client has a need for a Customer Service Representative. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Applicant must be eligible to work in the US for immediate opening.  For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our end client.

Customer Service Representative        

Job Responsibilities                                              

Your specific duties as a Customer Service Representative will include:      

  • IND123US
  • List the essential functions (i.e. key responsibilities with expected end results) which must be accomplished in order to fulfill the purpose of your position as described above.
  • Provide fast, accurate and courteous customer service on pricing, parts identification, order details, service availability, freight information, parts availability and general information through the call center for customers and market channels to create and maintain a competitive advantage through superior service.
  • Enter customer orders, RMAs, credit memos and billing only orders accurately and promptly to meet customer requirements and to enhance on-time shipping performance and asset management
  • Manage all shipping details for customer orders in coordination with the Operations group, all remote warehouse facilities and customer requirements to ensure timely and cost effective transport of product.
  • Prepare and execute spare parts and/or service proposals and recommendations in response to customer inquiries and as follow-up service on orders to help grow sales of parts and service
  • Seek and assist continuous improvement in processes and procedures used in order to maintain up-to-date information, to speed response/service and to enhance sales to customers and through our market channels.
  • Keep job skills and product knowledge current through participation in in-house training and outside educational opportunities to provide maximum value to the customer service representative position, to our customers and to the client.
  • Other duties as assigned by Manager

Customer Service Representative

Job Requirements

As a Customer Service Representative you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

  • BS/BA degree or three to five years related experience. Strong customer service and or leadership background preferred.
  • Strong communications skills. Excellent problem solving skills. Strong knowledge and proficiency with personal computers and related software (i.e. MFG Pro, Word, MS Office). Accurate and thorough data entry skills required.
  • Ability to read and interpret documents such as procedure manuals, government and international shipping and trade regulations, letters of credit and other correspondence. Ability to write routine reports and business correspondence. Ability to speak effectively on the phone and before groups of customers and employees of the organization.
  • Basic problem solving based upon precedent. Impact against technical, management and/or motivational activity. Work independently in a fast paced environment.

Customer Service Representative

Benefits

As a Customer Service Representative with Bartech, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.

Available benefits for Customer Service Representative Position may include (but are not limited to):

  • Exceptional medical, dental, and vision
  • 401(k)

Make the most of your experience!

Apply now!