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Customer Service Representative

Robert Half

This is a Full-time position in Fairfield, NJ posted February 22, 2021.

Ref ID: 02750-0011710681

Classification: Customer Service Representative

Compensation: DOE

If you like the idea of working in a dynamic, rapidly-changing call center, you might be interested in this Customer Service Representative position via OfficeTeam in the Manufacturing field. Articulate, highly-skilled Customer Service Representatives will be preferred in this position focused on building solid customer relationships. This long-term temporary-to-full-time Customer Service Representative position could be for you, if you’re available to work in Fairfield, New Jersey.

How you will make an impact

– By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers

– Deliver outstanding, friendly customer service in a timely fashion

– Manage and place incoming telephone calls

– Retrieve and oversee the sending of written business communications

Job Requirements:
– Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

– Strong problem-solving skills

– Demonstrated ability to interact effectively with internal and external partners and clients/customers

– Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

– Sound written and verbal communication skills

– Excellent customer service and office administrative skills

– Experience with Microsoft Office required

– Call Center Customer Service experience

– Deep understanding of Basic Troubleshooting

– Command of Quality Assurance

– Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

– 2+ years’ experience of proven performance in a goal-driven & customer-focused environment desired

– A consistently positive approach to your work that is rooted in a businesslike professionalism

If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you’re a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).