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Cloud Support Engineer

Provenir, Inc.

This is a Full-time position in Parsippany, NJ posted February 20, 2021.

Who We AreProvenir is a global fintech company with offices in New Jersey, London, Leeds, and Singapore.

We are passionate about technology and helping businesses become industry leaders.

As a leading provider of decisioning and analytics products for financial services and other industries, we empower businesses to create innovative, digital-first financial decisioning solutions that drive business growth.

Who We Are Looking ForWe are looking for people who share our values and our passion, who are creative and rise to meet challenges.

Individual contributors, who thrive in a collaborative culture and strong technical environment.

What You’ll DoThe Cloud Support Engineer will provide platform, networking and end-user support for Provenir to our client base.

Adhere to appropriate policies and escalation procedures and collaborate with the other areas for 2nd and 3rd level support.

Essential Job Functions Handle questions, diagnose problems and resolve technical issues for clients and in areas of networking Reportescalate issues through the appropriate channels Effectively communicate information with team members and clients Proactively identify ways to avoid recurrence of client issues by improving processes, reviewing technical articles and recommending changes.

Strive to meet the highest level of customer satisfaction by resolving customer issues a professional and timely manner Essential Job Requirements Education BSBA in Computer ScienceEngineering in related field or equivalent experience Experience Experience providing customer support for cloud resources, networking and IT System software for end-users experience in managing Cloud Infrastructures such as Amazon AWS Cloud services DEVOPS automation skills in areas of automation fundamentals of network security.

The Cloud Support Engineer expedites issue resolution, and enhances our DevOps processes for our SaaS system.

This role is a part of a 247 support team.

Required Skills Experience in the following areas is preferred Cloud Administration experience with AWS, Azure, Google Cloud or other cloud experience.

Networking experience in areas of Virtual Private Networks (VPCrsquos), subnet routing, firewall rules, DNS DevOps experience in areas of automation Linux Bash scripting, Jenkins, Ansible, Terraform Expertise in Linux system administration, monitoring and task automation Solidly grounded in the basic fundamentals of Cloud, network and System security Database experience highly recommended (i.e.

Postgres) Flexible support hours when required 3+ years of experience with Cloud Ticket Support, Cloud Resource Administration and Security Demonstrated ability to implement and monitor escalation procedures Experience using call center reporting software Excellent communication and interpersonal skills (must have the ability to build and maintain relationships at all levels) Exceptional customer service skills Solid problem solving skills Excellent follow-up and follow through skills Must be adaptable and have the ability to remain cool under pressure, offering suggestions and maintaining superb customer service skills in all situations Experience working with an international client base is a plusSDL2017