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Bilingual Customer Service Specialist

Bartech Group

This is a Contract position in Ridgefield Park, NJ posted September 23, 2021.

Job Description If you are an experienced Bilingual Customer Service Specialist looking for a position with a leading company, Bartech can help We are a leading staffing firm, and our clients include some over the nation’s biggest companies.

Our client has a need for a Bilingual Customer Service Specialist.

This is a contract position; however, it is not uncommon for assignments to transition into permanent positions with our client companies.

If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you Applicant must be eligible to work in the US for immediate opening.

For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our end client.

Bilingual Customer Service Specialist Job Responsibilities Your specific duties as a Bilingual Customer Service Specialist will include: Department is Building Material Sales.

Position is responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity with minimum downtime.

Must be able to identify customer needs and take appropriate action to satisfy those needs, solve problems systematically, use sound business judgment, and follow through on commitments quickly and accurately.

Need to be able to respond to customers in a polite and courteous manner, especially in stressful situations, project patience, empathy, caring, and sincerity in voice tone and words, establish rapport over the phone.

Utilize customer service and PC skills to manage customer contacts online professionally and proficiently in SAP database to meet call center performance goals for Customer Satisfaction, Service Level and Call Quality in call center environment.

Position reports to Canadian Team Leader Bilingual Customer Service Specialist Job Requirements As a Bilingual Customer Service Specialist, you must represent our company well by being responsible, punctual, and motivated to go above and beyond the call of duty.

You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities.

It is also important that you display excellent verbal and written communication and interpersonal skills.

Previous Customer Service experience including customer relationship skills, flexibility, communication skills in a professional environment, 1 year or more Professional appearance and demeanor appropriate for corporate environment Previous experience with Microsoft Suite applications.

Basic Excel knowledge required.

College degree preferred Demonstrated ability to work independently Prior experience working in a team environment Professional appearance and demeanor appropriate for corporate environment Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel 2-5 years prior work experience with a minimum of 1 year in a customer service environment Strong oral and written communication skills High School diploma required, Associates or bachelor’s degree preferred SAP knowledge or comparable systems experience preferred Bilingual Customer Service Specialist Benefits As a Bilingual Customer Service Specialist with Bartech, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies.

We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have.

Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.

Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.

Available benefits for Bilingual Customer Service Specialist Position may include (but are not limited to): Exceptional medical, dental, and vision 401(k) Make the most of your experience Apply now IND123US Keywords: customer service, French