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Aculabs Inc.: Customer Service Representative-255

Aculabs Inc.

This is a Full-time position in East Brunswick, NJ posted October 16, 2021.

Must be willing to submit professional referencesMust be willing to travel to clients (company vehicle provided) Responsible for handling customer service inquiries and provides communication between Aculabs and our clients.

Excellent communication skills are required, such as listening to the customer while accessing and interpreting relevant data and explaining/documenting a response.

Maintaining client files and proper follow up is a must.

Attention to detail and accuracy are also extremely important.

The successful employee is a self-starter who is capable of determining what the task at hand is and completing it.ESSENTIAL FUNCTIONS:Maintains records of and documents all customer complaints, concerns, meetings, visits, etc in our internal posting forum.Ensures customer complaints are emailed to and investigated by the appropriate department Supervisor(s) in a timely manner.Reviews complaints with Client Service Supervisor and/or President as necessary.Ensures customer voicing complaint is responded to via letter, fax, and/or personal visit in a timely manner.Follows-up with Supervisors and clients to ensure resolution.Prepares correspondence to client, upon request, documenting Quality Assurance efforts taken in response to complaints.Prepares monthly complaint report by department and forwards to management.Serves as liaison between Aculabs, and Clients, and informs Aculabs’ President on all client service issues.Maintains records of the following: Client Contracts, Client List, Liability Insurance Documents, Licenses, Business Associate Agreements, and all records of contact with facilities.Communicates with Insurance Company for missing licenses or a facility name change.Runs reports on facilities for various statistics to bring to clients, review with Presidents and/or other departments as needed.Works in normal office environment.

Position requires sitting for extended periods of time, and extensive phone and computer use.Maintains excellent attendance to ensure responsibilities are met.Serves as a back-up to the Call Center.Performs any other duties as delegated by Client Service Supervisor, and/or President.ADDITIONAL FUNCTIONS:This job description in no way states or implies that these are the only duties to be performed by this employee.

He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.ProfessionalismBasic knowledge of Aculabs Laboratory policies and procedures.Organizational skillsSelf-starterPublic speaking skillsExcellent troubleshooting skills.Client Service Reps will be issued a company phone which must remain on throughout their entire work shift.

EDUCATION/EXPERIENCE: Any one of the following will be considered:Requires a minimum of a high school diploma or equivalent.Some college background preferred.Two or more years of administrative experience in a health care setting.One or more years experience in customer service and or sales.Must have excellent communication skills and writing skillsOne or more years experience in any other department within Aculabs.Must possess thorough knowledge of Microsoft office—Word, Excel, PowerPoint, Outlook, etc.